Terms and conditions

Terms & Conditions

Last Updated: October 22, 2026

These Terms and Conditions ("Terms") govern your use of the website cjtropicalcorp.com (the "Site") and any purchases made through the Site operated by CJ Tropical Corp ("we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using the Site.

1. Product Availability and Pricing

a. All products listed on the Site are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

b. We make every effort to display as accurately as possible the colors and images of our products that appear on the Site. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

2. Orders and Payment

a. By placing an order through the Site, you are making an offer to purchase the products or services at the prices and under the terms stated. All orders are subject to acceptance by us.

b. Payment for all orders must be made in full at the time of purchase. We accept various forms of payment, including credit/debit cards and other electronic payment methods.

3. Shipping and Delivery

a. We will make every effort to deliver products within the estimated timeframe provided; however, delays may occur due to factors beyond our control. We are not liable for any delay or failure to deliver products within the estimated timeframe to the extent permitted by applicable law.

b. Shipping costs and delivery options will be provided during the checkout process. The shipping costs are calculated based on the weight of the products and the delivery location.

4. Returns and Refunds

a. We strive to provide high-quality products and services. If you are not satisfied with your purchase, please contact us within 24 hours of receipt to request a return or refund.

b. Returns will only be accepted for damaged or defective products, subject to applicable consumer protection laws. All returned products must be in their original packaging and condition where applicable.

c. Refunds will be issued to the original form of payment within a reasonable timeframe after the returned products are received and inspected by us.

5. SMS Messaging Terms & Consent

CJ Tropical Corp offers SMS communications to customers who have expressly opted in to receive text messages through our website or another clearly disclosed consent process.

Types of SMS Messages

Depending on the consent provided, customers may receive the following types of messages:

Transactional and Customer Service Messages:

  • Order confirmations and order status updates.

  • Shipping and delivery notifications.

  • Responses to product inquiries.

  • Customer service communications.

  • Follow-up messages related to customer requests or existing orders.

  • Account and service-related notifications.

Marketing and Promotional Messages:

Customers who separately opt in to marketing communications may receive:

  • Special offers and promotions.

  • Product announcements and updates.

  • Discounts and promotional opportunities.

  • Other marketing communications related to CJ Tropical Corp products and services.

SMS Consent

By voluntarily selecting the applicable SMS consent checkbox on our website or another authorized form, you agree to receive text messages from CJ Tropical Corp at the mobile telephone number you provide.

Consent to receive marketing messages is optional and is not a condition of making a purchase or receiving our products or services.

Transactional and promotional SMS communications require separate consent where applicable. Agreeing to receive transactional messages does not automatically enroll you in promotional messaging.

Message Frequency

Message frequency may vary depending on your orders, customer service interactions, inquiries, and messaging preferences.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless service plan. CJ Tropical Corp is not responsible for charges imposed by your wireless provider.

Opt-Out Instructions

You may opt out of receiving SMS communications at any time by replying STOP to a message from CJ Tropical Corp.

After opting out, you may receive a final confirmation message acknowledging your request. You will no longer receive messages covered by that opt-out unless you provide new consent.

Customer Support

For assistance with our SMS communications, reply HELP to any text message or contact us at info@cjtropicalcorp.com.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability, network conditions, and other factors outside our control.

Privacy of SMS Information

CJ Tropical Corp respects your privacy. Text messaging originator opt-in data and consent information will not be sold or shared with third parties for their independent marketing purposes.

SMS consent information may be processed by authorized messaging service providers solely as necessary to deliver and manage our SMS communications, in accordance with our Privacy Policy.

For more information about how we collect and protect personal information, please review our Privacy Policy:

https://cjtropicalcorp.com/pages/privacy-policy

6. Intellectual Property

a. The Site and its original content, features, and functionality are owned by CJ Tropical Corp and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

b. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from or through the Site without authorization.

7. Limitation of Liability

To the fullest extent permitted by applicable law, CJ Tropical Corp, its directors, officers, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses resulting from:

a. Your access to or use of or inability to access or use the Site.

b. Any conduct or content of any third party on the Site.

c. Any content obtained from the Site.

d. Unauthorized access, use, or alteration of your transmissions or content.

This limitation applies regardless of the legal theory asserted, except where such limitations are prohibited by applicable law.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless CJ Tropical Corp and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from your violation of these Terms or wrongful activity related to your account.

9. Governing Law

These Terms shall be governed by and construed in accordance with the applicable laws of the State of New York, United States, without regard to conflict of law principles, except where mandatory consumer protection laws provide otherwise.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Any changes will be reflected on this page with an updated revision date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Site following the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by law.

11. Contact Us

If you have any questions about these Terms and Conditions, our products, orders, or SMS communications, please contact us:

CJ Tropical Corp

526 Tiffany St, Bronx, NY 10474

Phone: (718) 450-3297

Email: info@cjtropicalcorp.com

Website: https://cjtropicalcorp.com

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please refrain from using our Site.